Privacy Policy

1. Who We Are

Lumetis Inc. ("Lumetis," "we," "our," "us") is an Ontario corporation headquartered at Suite 227, 2010 Winston Park Dr, Oakville, ON, L6H 5R7, Canada. We design and deliver enterprise wireless and edge-computing solutions.

2. What This Policy Covers

This notice explains how we collect, use, disclose, and store personal information when you:

• visit lumetis.com or any sub-domain,
• use the Lumetis Client Portal, or
• interact with us by e-mail, phone, or in person.

3. Information We Collect

We do not intentionally collect sensitive personal data such as government IDs, health information, or credit-card numbers on this site.

4. Why We Use Your Data

• Contractual – to create an account, fulfil support requests, deliver software updates.
• Legitimate interests – to secure our services, prevent fraud, analyse performance, and improve features.
• Consent – to send newsletters or place non-essential cookies.
• Legal obligations – to keep records for tax, export-control, and regulatory compliance.

5. How We Share Data

We share personal information only with:

• Service providers (hosting, email, analytics) bound by confidentiality agreements.
• Professional advisers (lawyers, auditors) under privilege or NDA.
• Authorities if required by law or court order.
• Business transferees in connection with merger, acquisition, or asset sale.

6. International Transfers

Servers are located in Canada and the United States. When we move data across borders, we rely on contractual safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Retention

We keep contact and account data while your organisation remains a customer and for up to 7 years thereafter, unless a longer period is required by law or to resolve disputes.

8. Your Rights

• Access / correction
• Deletion (subject to legal holds)
• Withdrawal of consent for marketing communications
• Data portability (EU/UK residents)
• Complaint to a privacy regulator (e.g., Office of the Privacy Commissioner of Canada)

Contact privacy@lumetistech.com to exercise any of these rights.

9. Security

We use encryption in transit and at rest, least-privilege access controls, regular vulnerability scanning, and ISO 27001-aligned policies. No internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We will post any changes on this page and, where appropriate, notify users by e-mail or banner. The date at the top shows when the notice last changed.

11. Contact